Refund policy
Shipping
Welcome to Karibu!
At this time, we ship only within Ontario and Quebec. For shipping to another province, contact us by email at contact@karibu.cool.
Some remote areas may not be served by our carriers. In that case, we will contact you to find the best possible solution. Please note that we cannot deliver to a P.O. box.
Standard delivery is available in Greater Montreal only (your postal code determines eligibility).
You can always pick up your order at our workshop in Rosemont (Montreal) on request.
Delivery Times
We know your time matters. We do our best to be as efficient and as fast as possible. Our delivery times are generally (barring events beyond our control):
- Greater Montreal: 2-3 business days
- Quebec: 3-5 business days
- Ontario: 5-7 business days
Damages and Order Errors
We do make mistakes sometimes. Yes, there are humans (very cool ones) behind Karibu.
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the problem and make it right.
Exchanges and Returns
We understand that unexpected situations come up. That is why we encourage you to call us at 514 416-3381 as soon as possible so we can find a quick solution together.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. After that period, no return or exchange will be accepted.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at the following address: contact@karibu.cool.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Exceptions and Non-Returnable Items
Unfortunately, we do not accept returns on sale items or gift cards. Only an exchange can be made, provided the applicable time limits are respected.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Keep in mind that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@karibu.cool.
You can always contact us with any question about returns at contact@karibu.cool.