Frequently Asked Questions

Products

Our covers are made from polyester fabric. The denier count and fabric thickness vary depending on the model.

Our fabric is OEKO-TEX® Standard 100 certified: hypoallergenic, extremely gentle on everyone's skin, and PFC-free.

Start by removing the internal net holding the beads. Then, hand washing is strongly recommended. Fill a basin or your bathtub with lukewarm water and a bit of mild detergent. Submerge the cover and gently scrub the soiled areas. Rinse thoroughly with clean water until all the soap is gone. Never put the cover in the dryer. It will destroy the inner lining. Let the cover air dry instead.

That's normal. Even though the beads sit inside an internal net, as a safety measure we remove the tabs or paper clip that open the covers, so young children can't reach the polystyrene beads or swallow them.

Cleverly designed with your child's safety in mind, our bean bags include a one-of-a-kind safety solution. This clever design requires a paper clip to open, which keeps curious little hands out. As a parent, a quick check of the closure before each use is all it takes to keep your child safe and sound.

To get the most out of your bean bag and keep it going longer, avoid direct exposure to intense heat, open flames or hot surfaces. We also recommend not smoking nearby, since it can burn holes in the cover.

Polystyrene beads naturally settle with use. It happens with every product of this kind. To bring the comfort back, you can order a new bag of beads or book a time with our team for a refills.

Shipping

Yes, we ship throughout the Greater Montreal.

Rest of Quebec: Fees are calculated and shown at checkout, based on your postal code.

Other provinces (Ontario, NB, etc.): If you live in another province, such as Ontario, get in touch with our customer service team for a shipping estimate and delivery details.

We process and prepare your order for shipping in just 24 to 48 hours. After that, expect 1 to 3 business days for delivery.

Of course. We'd be glad to hand your order to you in person. Email us to set up a time.